Pricing + Shipping + Returns
All prices are listed in Canadian dollars.
During this difficult time of uncertainty, we are proud to offer FREE shipping within Canada. Please use the code SHIPPING2020 at Checkout.
For our customers in Calgary, we are happy to provide FREE delivery to your home! Please use the code YYCFREEDELIVERY and our team personally drops off your package at your door. To practice social distancing, we will send an email the day prior to dropoff so you know when to expect it and we will leave the package in front of your door and send you a text upon delivery.
Orders are mailed out twice a week:
- Orders received by 11 PM on Sunday will be mailed out on Tuesday
- Orders received by 11 PM on Wednesday will be mailed out on Friday
If you order your MALOU items to be delivered, your order will come in a 100% recycled material poly mailer - please hang on to it! The poly mailers we use have two sealing strips - we use one, and in the event that you need to return an item, you can use the poly mailer to send your item(s) back to us.
For orders under $200, shipping rates are calculated at checkout. Customers are responsible for paying any related duties upon receiving their items. We do not provide shipping to Alaska, Hawaii or P.O. boxes.
We are working on providing international shipping within the next few months. If you are an international customer and are interested in making a purchase - please contact us directly at firstname.lastname@example.org and we will do our best to work with you one on one!
If you are not happy with your purchase, please contact us at email@example.com as soon as possible. We require email notification within 14 days from the date you received your "Order Fulfillment" email that your purchase had been shipped.
Items must be in unworn condition. Please include the original invoice for our reference.
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. As mentioned earlier, you can reuse the MALOU poly mailer (if you had your purchase delivered to you) as they come with two sealing strips.